RETURNS & REFUNDS

Returns & Refunds

At Storm Interiors London, we want you to be completely satisfied with your purchase. If you wish to return an item, please refer to the information below.

Returning an Item

If you change your mind about an eligible purchase made online, you have 14 days from receiving your order to notify us that you wish to cancel.

Once you have notified us, you have a further 14 days to return the item.

Please contact enquiries@storminteriordesign.com with your order number and details of the item you wish to return. We will provide the relevant return instructions.

Items should be returned with reasonable care, securely packaged to prevent damage in transit.

Return Costs

For change of mind returns, customers are responsible for return postage costs where these have been communicated before purchase.

We recommend using a tracked and appropriately insured service, particularly for fragile or high value items.

Refunds

Refunds will be processed to your original payment method.

Where the statutory right to cancel applies, refunds will include the standard outbound delivery charge, where applicable. Additional charges for premium delivery options are not refundable.

We may withhold the refund until we have received the returned goods or evidence that they have been sent back, whichever is earlier.

Refunds will be issued within 14 days of receiving the returned goods or acceptable evidence of their return, as applicable.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible at enquiries@storminteriordesign.com.

Please include your order number, a description of the issue and photographs where possible.

We will review the matter and arrange an appropriate resolution in accordance with your statutory consumer rights.

Exchanges

If you would like to exchange an item, please contact us to discuss availability. As stock varies, exchanges cannot always be guaranteed.

Your Statutory Rights

Nothing in this policy affects your rights under applicable UK consumer law.