FAQ

How do I place an order?

Orders can be placed securely through our website. Simply select your items, add them to your basket and proceed to checkout.

What happens after I place an order?

You will receive an order confirmation by email once your purchase has been completed. A further notification will be sent when your order has been dispatched.

How much is UK delivery?

Standard UK delivery is £6.99, with a £10 delivery charge for larger items where applicable. The relevant delivery charge will be displayed at checkout.

How long does delivery take?

Orders are normally dispatched within 3–5 working days. Delivery times may vary depending on the destination and courier service.

Do you deliver internationally?

Yes, international delivery is available to selected destinations. Shipping options and charges are displayed at checkout where available.

For further details, please see our International Orders page.

Can I change or cancel my order?

If you need to amend an order, please contact us as soon as possible at enquiries@storminteriordesign.com.

Changes may not be possible once an order has been processed or dispatched. Your statutory cancellation rights remain unaffected.

What is your returns policy?

For eligible online purchases, you have 14 days from receiving your order to notify us that you wish to cancel, followed by a further 14 days to return the goods.

Please refer to our Returns & Refunds page for full details, including return costs, refunds and your statutory rights.

What if my order arrives damaged or incorrect?

Please contact enquiries@storminteriordesign.com as soon as possible, including your order number and photographs of the issue where available.

We will review the matter and arrange an appropriate resolution.

Do you offer gift wrapping?

We do not currently offer a gift-wrapping service.

Do you offer price matching?

Our prices are set individually, and we do not offer a price-matching service.

How can I contact Storm Interiors London?

For product enquiries, order information or assistance with a purchase, please email enquiries@storminteriordesign.com or use the form on our Contact Us page.